Service Engineer

Qualification: ITI, Dipolma

relevant Experience on PCB handling,SMD components Soldering & Motor Repair and Troubleshooting

Providing after sales services.

Vendor development for spares and control panel.

Local purchases / spares inventory management

Preparation & filing of service documents including acknowledgement files, customer DC, etc

Ensure that the repairs are completed on time as committed to the customers

Inspection report to be reached to customer within 24 hours

Identification of third party servicing agents

Inspection & generation of reports for products received after trails

Materials received after continuous trials, evaluation of ageing as per Directors approval

Guidance from Director for non repairable items

Responsible for ISO reports of service department

Responsible for maintenance, calibration of tools & testing equipments

Responsible for upkeep of service department

5 Customer feedbacks to be received from repair customers

Implementation of safety precaution sheet

Generate service reports & dispatch along with the repaired product

Follow up on repair bills through engineers

Generate weekly reports on recurring complaints

Visit atleast 1 customer a month

MIS operation through google

Cable Preparation

Control Panel Design, Manufacture, Wiring and Testing.