Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Senior Team Lead, Services is a developing subject matter expert, responsible for supporting the delivery of Services to our clients.
This role is responsible for ensuring the efficient operation, optimization, and continuous improvement of Managed services, Support Services and Technical Services. This role manages and deploys targeted Services programs to help accelerate sales, client engagement and service delivery and collaborates with cross-functional teams, fostering client relationships, and driving service excellence to meet or exceed client expectations.
The Senior Team Lead, Services drives a collaborative and innovative team culture focused on operational excellence.
What You'll Be Doing
Key Responsibilities:
- - Addressing and managing Services financial issues, including daily financial oversight, profit forecasting, revenue projections and invoice reviews.
- Develop process and managing external relations, including Suppliers, third party vendors relations/service agreements, managing purchasing and sourcing relationship such as warranty terms and conditions, SLA, Service discount rate, supplier's business and operation metric.
- Identify, track and analyze key metrics for service department.
- Assist in design and implement of Service business workflows and procedures.
- To contribute research, analysis and ideas to the development of the services strategy included business and operation in order to ensure that service organizational development initiatives are appropriately integrated and aligned with strategic and business goals.
- To design and deliver change management strategies, processes and interventions that support the company's ambition to be a high performing organization; to include initiatives which foster a high-performance culture, where valuing learning, continuous improvement and diversity are the norm.
- To support specific performance improvement initiatives for Service department
- To identify opportunities for service performance improvement through, for example, undertaking internal diagnosis, process/system reviews in order to understand barriers and possible solutions, conducting internal and external research into good practice and new ideas.
- To commission and manage additional internal or external resources as and when required in order to ensure cost-effective deliverable.
- To design and facilitate in-house events which are related to service organization development.
Qualifications:
- Excellent in MS Office suite (Outlook, Word, Excel) especially advanced excel skill
- Excellent in English communication and if can communicate in Japanese will be an advantage.
- Microsoft Power BI, Big Data basis will be an advantage.
- Math-Science, accounting basis will be an advantage
- At least 5 years experience of analysis/accounting and business operation activities preferable
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
