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The Position
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That's what makes us Roche.
Roche Diagnostic Thailand is seeking a dynamic and knowledgeable Application Specialist with a background in Medical Technology to join our team and support our growing customer base.
You play a key role in supporting all activities relating to training, application troubleshooting, instrument and other issues of after sales services. Reporting to Senior Solution Support Partner.
Job Summary:
As an Application Specialist - Molecular Diagnostics, you will be responsible for providing technical support, training, and guidance to our customers. You will play a crucial role in ensuring that our molecular diagnostic systems are used effectively and efficiently in various clinical settings.
This role requires a deep understanding of molecular diagnostic techniques, a passion for customer service, and excellent communication skills.
Key Responsibilities:
- You provide technical support and troubleshooting assistance to customers using our molecular diagnostic systems
- You conduct on-site and/or remote training sessions for laboratory personnel and other end-users
- You collaborate with the sales and marketing teams to ensure customer satisfaction and product success
- You assist with product demonstrations, installations, and validations
- You act as a liaison between customers and our business team to provide feedback and insights for product and service improvement
- You stay up-to-date with the latest advancements in molecular diagnostics and medical technology
Qualifications:
- You hold a Bachelor's degree in Medical Technology with 3+ years of experience in a clinical laboratory setting, with a focus on molecular diagnostics
- You have a strong knowledge of molecular diagnostic techniques, including PCR, qPCR, and other related methods
- You have an excellent communication and interpersonal skills, with the ability to explain complex concepts in a clear and concise manner
- You have the ability to work independently and manage multiple tasks in a fast-paced environment
- A proficient language skill in Thai and good command of spoken and written English
We are looking forward to hearing from you! Submit your application by
May 31st, 2024.
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
