Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
The Position
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That's What Makes Us Roche.
As Solution Support Partner for Roche Diagnostic Thailand. You are responsible for carry out field service function for Roche Diagnostics Products relating to instrument troubleshooting, instrument installation, instrument preventive maintenance procedures and other issues of instrument after sales service. Reporting to Solution Support Lead.
Your Opportunity:
- You provide technical support to field engineers, technicians, and product support employees who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems
- You are responsible to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- You involve in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature
Who you are:
- You hold a bachelor's degree in Medical Technology with 2+ years of work experience in Service Engineer of Health Care business is preferred
- A proficient language skill in Thai and good command of spoken and written English
- You are able to drive and travel in upcountry and be flexible to work out of normal working hours
- You are independent, a team player, flexible and solution driven with agile mindset
Who we are
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.
