Sr. Business Analyst, Direct Sales Agent Experience, 150K

Key Responsibilities:

• IT Solution Analysis: Collaborate with IT teams to analyze existing systems and identify opportunities for improvement in direct sales agent operations. Evaluate and recommend IT solutions, including CRM platforms, sales automation tools, and data analytics software, to enhance sales performance and streamline processes.

• Process Optimization: Conduct thorough analysis of direct sales agent workflows and identify areas for optimization. Develop and implement strategies to automate manual tasks, improve data accuracy, and reduce operational inefficiencies using IT solutions.

• Data Management and Analysis: Oversee the collection, storage, and analysis of sales data to derive actionable insights. Utilize data analytics tools and techniques to identify sales trends, customer behavior patterns, and areas of opportunity for sales growth.

• Performance Monitoring: Define key performance indicators (KPIs) and metrics to measure the effectiveness of direct sales agent initiatives. Monitor performance trends and provide regular reports to management, highlighting areas of success and opportunities for improvement.

• Cross-Functional Collaboration: Work closely with cross-functional teams, including sales, marketing, IT, and compliance, to align IT solutions with business objectives. Collaborate on the implementation of technology-driven initiatives and ensure seamless integration with existing systems and processes.

• Training and Support: Develop training materials and conduct workshops to educate direct sales agents on the use of IT tools and systems. Provide ongoing support and guidance to ensure adoption and adherence to best practices.

• Regulatory Compliance: Stay informed about regulatory requirements and industry standards related to banking operations and IT security. Ensure that IT solutions and processes comply with regulatory guidelines and mitigate potential risks.

• Continuous Improvement: Proactively identify opportunities for continuous improvement in IT systems, processes, and workflows. Lead initiatives to implement enhancements and drive efficiency gains across direct sales agent operations.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. Master's degree preferred.
• 10+ years of experience as a Business Analyst in the banking industry, with a focus on IT solutions and direct sales agent operations.
• Strong understanding of banking technology, including CRM systems, sales automation tools, and data analytics platforms.
• Proficiency in data analysis tools and techniques, such as SQL, Python, or R.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Knowledge of regulatory requirements governing banking operations and IT security.
• Relevant certifications, such as CBAP (Certified Business Analysis Professional) or ITIL (Information Technology Infrastructure Library), are a plus.
  

Desired Skills and Experience

Business Analysis, IT Solutions, Direct Sales Agent Operations, Banking Technology, CRM Systems, Sales Automation, Data Analytics, Process Optimization, IT Project Management, Data Management, Sales Performance Analysis, Cross-Functional Collaboration, Regulatory Compliance (Banking), IT Security, Training and Development, Stakeholder Management, Financial Analysis, Market Research, Problem Solving, Communication Skills

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.