Responsible to recruit, train and development full time agents on Blue Star program curriculums and skills.
Arrange training and activity to support program at any point during and after the program.
Motivate AL,GM/AVP to gain support on full time Agent Developement program on recruitment, development and follow up on sales target in assigned area.
Responsibilities :
Full Time Agency Recruitment and Selection
Manage selection process and interviews with program candidates
Organize and manage selection process (interview with candidates)
Manage new trainers recruited for the program (future strategy)
Full Time Agent Development
Deliver training program to full-time agents under the program
Create and execute after-training activities for full-time agents
Full Time Agent consulting and monitoring
Provide regular feedback to ALs about agent performance (KPI / performance sessions)
Communicate and cooperate with other parties team
Regularly report about program progress to supervisor
Report and analysis
Track and monitor to ensure that training and development programs are delivered with quality according to plan
Review the training evaluation reports, define any areas for improvement, and provide suggestions / solutions
Drive for continuous improvement and enhancement of the quality of training and development programs with the aim of driving sales performance
Qualifications :
Bachelor's Degree in Business Administration, Training and Development, or other related fields
3 5 years of experience in Sales Training and Development, Sales/ Distribution, Sales Support, Sales Communications, or other related fields in the banking or insurance industries
