Roles & Responsibilities:
5 main missions:
- Staff Management
- Inventory Management/Merchandising
- Sales Management/Business Development
- Operations/Housekeeping
- Communication & Reporting
Operate the store through superior customer service, sales management, professional selling and effective staff management.
Manage the business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.
Staff Management
- Hire, evaluate, train, position and discipline the staff in a manner consistent with RIMOWA policies to reflect business strategy and meet sales goals.
- Inform and motivate staff to achieve sales goals.
- Encourage and support the individual development of staff and communicate to Head of Retail staff suggestions and needs; encourage exchange of ideas.
- Promote teamwork and maintain harmonious staff relations.
- Develop a standard training programme for all new employees and implement a yearly training programme for all existing employees.
- Determine the needs for coverage and define scheduling.
Inventory Management/Merchandising
- Ensure proper inventory mix matching to market needs.
- Review merchandise assortment on a regular basis. Plan and take necessary steps to optimise stock level and stock mix to reflect sales, buying trends and customer demands.
- Present merchandise in a manner consistent with RIMOWA standards, in order to maximise sales and merchandise turn.
- Instruct and supervise staff in the correct execution of all operating procedures, including merchandise receipt, pricing, counts and sales.
- Manage process of repairs, alterations and other product services
Sales Management/Business development
- Meets objectives agreed with Management for sales and sales performance.
- Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
- Meet customer expectations of services and products, thereby ensuring high customer satisfaction at all times.
- Establish and implement action plans in cooperation with the Head of Retail, to develop sales for each product category and clientele.
- Be aware of local trading environment and its impact on our sales, including competitors trading activities.
- Provide feedback to management on possible product developments and improvements.
Operations/Housekeeping
- Implement and follow presentation guidelines, including grooming, to project RIMOWA image;
- Maintain the highest standard of housekeeping both on and off the sales floor at all times.
- Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Head of Retail.
- Take necessary actions to effectively control costs and ensure smooth and efficient operation in store.
- Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
- Implement and support all security measures.
Communication and Reporting
- Maintain an effective communication between the Store and the office, other store network and warehouse,
- Provide all due reporting in a timely manner
- Inform Head of Retail of decisions and procedures relating to business issues made at the store level.
- Obtain approval prior to implementation of new programmes or procedures.
- Provide clear and informative business review.
