Essential Duties and Responsibilities (Key Activities)- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Manage/organize/facilitate/design training and development programs.
- Conduct training needs analyses, develop and implement departmental and individual training plans and measure success.
- Facilitate RHR mandated training programs.
- Develop and distribute monthly training calendar.
- Coordinate trainers needed for various programs utilizing training team and department managers.
- Develop and ensure utilization of TREES manuals.
- Market and maintain the E-Center.
- Support the training for and continued use of Rosewood Resources tool.
- Maintain accurate records of participants in each training session.
Talent Strategy and Recruitment:- Develop innovative talent acquisition strategies to attract top talent.
- Lead the recruitment process for key positions, ensuring a seamless and positive candidate experience.
- Champion diversity and inclusion initiatives to build a diverse workforce.
Learning and Development:- Design and deliver impactful training programs to enhance employee skills and capabilities.
- Identify skill gaps and development opportunities through regular assessments and feedback.
- Foster a culture of continuous learning and growth.
Performance Management:- Implement effective performance management processes to drive accountability and growth.
- Provide coaching and support to managers and employees on performance feedback and goal setting.
- Utilize data-driven insights to improve performance outcomes.
Talent Analytics and Insights:- Leverage HR analytics to track and measure the effectiveness of talent management initiatives.
- Generate actionable insights to inform talent decisions and drive business outcomes.
- Stay informed about industry trends and best practices in talent management.
Required Skills - General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Proficiency with Microsoft Office products, with advanced PowerPoint knowledge. Excellent public speaking and presentation skills. Creative and graphic design ability for presentation development and enhancement.
- Language: Required to speak, read and write English, with fluency in other languages preferred.
- Physical Requirements: Must be able to exert physical effort in transporting, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Qualifications - Education: Bachelor's degree in hospitality, hotel management, Talent & Culture or a relevant field of work, or an equivalent combination of education and work-related experience.
- Proven experience in talent management, organizational development, or related HR roles.
- Strong communication, leadership, and collaboration skills.
- Ability to thrive in a fast-paced, innovative environment.
- Proficiency in HR technology and talent management tools.
- Licenses & Certifications: None required.
Experience Two years experience as a hospitality trainer or training manager. Hotel operations experience is also desirable.
