Technical Support Engineer

Provide technical assistance with computer hardware and software

Resolve issues for staff via phone, in person, or electronically

Perform hardware and software installations, configurations and updates as needed

Provide introductory on-line & classroom training for company products

Resolve technical issues in a timely manner using available resources within the company

Responsibilities

• In-depth knowledge in the product that the technician is supporting.
• Strong problem-solving skills
• Excellent client-facing skills
• Excellent written and verbal communication skills

Qualifications

• 1+ years of technical support experience
• Customer service oriented
• Strong written and verbal and troubleshooting skills

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