Provide guidance and support for application users.
Can be able to investigate and identify the issue, bug or error and be a bridge to development team.
Understand business situations and application functionality to better analyze problems and make recommendations.
Provide service and support or suggestion to end user about Data warehouse.
Provide data or information support ad-hoc request from end user.
Create new reports/modify existing reports for business unit.
Work closely with application development teams and vendors to investigate, fix and test applications include to understand new features, configurations and elements to be deployed in each release.
Administrate application system of the company in term of application configuration, master data setup, application user id and permission management.
Configures and supports all applications in production.
Conduct knowledge sharing sessions within team members to improve technical knowledge and skills.
Qualifications:
Bachelor's degree in computer science, Information Technology or any related fields
3-5 years of experience in Application Support/Help desk
Experience with Oracle Database, SQL, PL /SQL, SQL Developer and Workflows.
Experience with MS SQL Database, Crystal report, MS .NET, ASP.NET.
Experience in connecting front-end, API and back-end.
Experience with incident management tools and ticketing systems.
Strong technical knowledge of software applications and systems.
Strong in database and programming skill
Good understanding of business and operations process flow.
Good analytical, problem solving, communication, presentation, and interpersonal skills.
Strong problem analysis, self-motivated, enthusiastic and resolution skills are required.
Able to work as a team, will to learn, and detailed oriented.
Able to communicate in written and spoken English.
